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Today, Crossborderit has decided to choose Woony as a combined chat and call solution to improve the efficiency of on-boarding new clients to their service.
After a thorough testing procedure, starting in their lab environment in Sweden, followed by evaluation by the external support team in the Philippines, the Crossborderit team has concluded that the Woony service will increase the flexibility and efficiency of the on-boarding process.
With the Woony service, support agents are in full control of when voice calls are used, allowing greater power for agents to process support issues in the most efficient way.
Marcus Oliveira, COO at Crossborderit states: "We are very pleased with the innovation of the Woony product and the responsiveness and skill of the OptiMobile team, supporting our decision to use Woony commercially".
"The close cooperation with the Crossborderit team has provided valuable feedback and new insight, enabling us to refine and further innovate Woony to a higher level", says Erik Nilsson, CEO at OptiMobile.
For more information about Woony, contact:
Erik Nilsson, CEO
Phone: +46 709 460 100
Email: erik.nilsson@optimobile.se
About Crossborderit:
We support the growing global direct to consumer sales with integrated duty and tax calculation software for any retailer web shop platform. www.crossborderit.com